FAQ

Everything donated will go towards helping families in need in Norfolk. Any clothing items that are not suitable for any reason will be sent to a “rag” organisation for recycling and raise funds for the Baby Bank. Some donated items that are not in high demand, where we have excess stocks may be sold at one of our nearly new sales in order to raise funds to purchase items that are needed such as mattresses for donated moses baskets, nappies and wipes.

Please see here or check our Facebook Page events listing for details of our up and coming sales.

Yes absolutely! Please see the Donate Financially page. Financial donations are used to buy items new that we require such as new mattresses and teats, and to cover the cost of getting items safety checked before they go out.

Yes Please! We are 100% volunteer run so if you don’t clean your items or freshly launder them then one of our volunteers will have to do so, most of our volunteers are busy mummies and daddies so please help us by ensuring items are clean and in good, stain free, condition before donating them. It also helps us out a great deal if you could bundle them and label them in age and gender. E.g. “0-6mth girls vests and sleepsuits” “age 3 boys trousers and tops” you would not believe the time this saves us!

Please see this list for details on what we are able to currently accept.

Our volunteers check every item that is donated to ensure it meets current safety standards and that toys carry the relevant safety marks etc. Any Electrical items are PAT tested before they are sent out to families. We do not rehome used mattresses for cots or cribs, or teats for bottles, there are purchased new using financial donations received.

We rely on our supporters bringing their donations to us, however if you are unable to drop off items at any of our Approved Donations Stations then please ask and we may be able to organise a volunteer to pick up. It depends on what you have to offer, where you live and the availability of volunteers.

At the moment we are working out of storage space on Hall Road in Norwich with 4 Secure Storage. Our admin team and volunteers are currently based around Norwich and South Norfolk. For details of where to drop items please see the Donate section.

We would dearly love an affordable home of our own in Norwich so if you have a shop, unit or office that may be a suitable home for us and very affordable then please do get in touch.

Please check HERE for details of how to prepare items, then you can find details of our drop off points HERE.

You can also drop items at any of our Nearly New Sales too, please check the Events Page for up-coming events near you.